Return policy for fresh fish and caviar

Fresh fish and caviar are perishable food products. For food safety reasons, we do not accept standard returns when a customer changes their mind, ordered the wrong item, or is no longer available to receive the order.

Each order is prepared for a confirmed delivery window and must be inspected when received.

Claims are accepted only for defective products, damaged packaging that may affect food safety, or a clear cold-chain issue at the time of handover.

Exchanges are not offered. If a claim is approved, Ishkhan may arrange a refund, replacement delivery, or account adjustment depending on the order and product condition.

Any claim must be submitted on the same calendar day the order is received. Claims submitted after the day of acceptance cannot be reviewed because the product condition depends on storage after handover.

Please keep the product, packaging, and labels until the team replies. A claim must include:

• order reference or phone number used for the order
• clear photos of the product and packaging
• lot or batch label, when present
• temperature at acceptance, when it was measured
• a short description of the issue and delivery time

We cannot accept returns for opened or partially consumed products, products stored outside refrigeration after delivery, missed deliveries, incorrect address details supplied by the customer, or claims made after the day of acceptance.